Privacy- en Cookie policy – Casa Sereno
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Casa Sereno – Los Alcázares, Costa Cálida, Spanje
Tourist rental license: VV.MU.9285-1
Contact: info@casaserenospain.com – www.casaserenospain.com
This Privacy and Cookie Policy explains how Casa Sereno handles personal data and cookies.
It applies to all visitors of our website and to anyone who makes a booking or submits a contact request.
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Article 1 – Processing of personal data
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1.1 What information do we collect?
When using our website or making a booking, we may collect the following information:
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First and last name
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Email address
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Telephone number
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Arrival and departure dates
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Number of guests
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Any additional information you voluntarily provide via our forms
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1.2 Why do we collect this information?
We process your data solely for the following purposes:
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Responding to inquiries via our contact form
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Handling and confirming booking requests
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Executing the rental agreement and maintaining bookkeeping (legal obligation)
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Ensuring smooth communication before, during and after your stay
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1.3 Legal basis for processing
We process your data based on:
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Contractual necessity (required to carry out your booking)
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Legal obligation (e.g. tax and accounting requirements)
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Legitimate interest (communication with guests and improvement of our services)
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1.4 Data retention period
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Contact requests: maximum 12 months
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Booking and invoicing data: 7 years (in accordance with tax law)
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Deposit and damage-related data: until the stay has been fully settled
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1.5 Sharing of data
Your data is only shared with:
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Our local host service (La Perla Services) for guest reception and on-site assistance
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Our accountant or tax authorities, if legally required
We never sell or rent your personal data to third parties.
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Article 2 – Rights of data subjects​
2.1 Access
You have the right to access the data we hold about you.
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2.2 Correction
You have the right to have your data corrected if it is inaccurate or incomplete.
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2.3 Deletion
You have the right to have your data deleted, unless legal retention requirements apply.
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2.4 Restriction
You have the right to request restriction of the processing of your data.
2.5 Objection
You have the right to object to the processing of your data for certain purposes.
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2.6 Data portability
You have the right to receive a copy of your data in a structured, commonly used format.
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Artikel 3 – Data security
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Casa Sereno takes appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access
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Artikel 4 – Cookies
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4.1 What are cookies?Cookies are small text files placed on your computer or mobile device when you visit our website.
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4.2 Which cookies do we use??
Our website is built with Wix, which may place the following types of cookies:
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Strictly necessary cookies: essential for the operation of the website (always active)
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Functional cookies: remember your preferences, such as language settings
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Analytical cookies: anonymous statistics to improve site performance
Casa Sereno does not use third-party advertising or tracking cookies (e.g. Facebook Pixel).
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4.3 Who has access to the data?
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Casa Sereno (website administrator)
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Wix.com Ltd. (hosting provider)
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Google Analytics (if activated, for anonymous statistical purposes)
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4.4 Managing cookiesUpon your first visit, you will see a cookie notice allowing you to accept or decline cookies (except strictly necessary ones).
You can also delete or block cookies at any time through your browser settings.
Please note: some website features may not function properly if you choose to disable cookies.
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Artikel 5 – Changes
Casa Sereno reserves the right to modify this policy at any time.
We encourage you to review this document regularly for updates.
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Artikel 6 – Contact
For any questions regarding this Privacy and Cookie Policy or the processing of your personal data, you can contact us at:
info@casaserenospain.com